Overview 

Lanamark Snap stores data in the following temporary folder:  

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Lanamark\Lanamark Snap 2017 R1\Temp 

If the system (C:) drive runs out of disk space, Lanamark Snap will not be able to synchronize snapshots with the Lanamark One portal and may cease to function properly. To address this issue, it is possible to either:

  1. Extend the VMDK file hosting the system drive if Lanamark Snap runs inside a VMware virtual machine or 
  2. Create an NTFS junction (reparse point) to a different volume with more space.

Resolutions

VMware VM hosting Lanamark Snap 

  1. Shut down the virtual machine running Lanamark Snap 
  2. Extend the VMDK file hosting the system drive. Please see the Increasing the size of a virtual disk article from VMware for more information 
  3. Power on the virtual machine 

Non-VMware machine hosting Lanamark Snap

  1. Delete existing folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Lanamark\Lanamark Snap 2017 R1\Temp\
  2. Open command line: cmd
  3. Navigate to the new volume with additional disk space. Example: cd E:\
  4. Create the folder that will be used for storing Lanamark Snap temporary files. Example: mkdir Snap-Temp
  5. Run E:\>mklink /J "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Lanamark\Lanamark Snap 2017 R1\Temp" Snap-Temp
  6. Confirm the junction point is functioning by opening a command prompt and navigating to the newly created temp folder location. Example: cd "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Lanamark\Lanamark Snap 2017 R1\Temp"
    Run the dir command and confirm the line bytes free at the end corresponds to the new volume.

Disk Space Requirements 

Lanamark Snap has the following free disk space requirements on the system drive:

  • Up to 100 VMs: 2 GB
  • 100 - 499 VMs: 5 GB
  • 500 - 999 VMs: 10 GB
  • 1,000 - 2,499 VMs: 25 GB
  • 2,500+ VMs: 10 MB per VM

Note: Offline mode requires 20 MB per VM per week of data collection.

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